Customer Service

My Order

Q: How can I check my Order Status?

A: It's easy. Go to Order Status & Tracking and enter your order number. We'll provide information about the status of that order. If you are registered with sassimall.com and signed in when you placed your order, you can sign in to view current orders as well as your Order History.

Q: When will I receive my order?

A: Your order tracking number is displayed on your online order history. If your order is delivered by UPS, you can track your order online at ups.com to see when the items you purchased will be delivered..

Q: Will I get an order confirmation?

A: For every order you submit to sassimall.com, you will receive an order confirmation. In addition, you will receive an order confirmation email. We recommend that you print and save both for your reference. For your security, we will only send an order confirmation to the email address you provide. Please be sure to enter your email address correctly to ensure that you receive your order confirmation. You will need your order number for reference when you check your order status on sassimall.com.

Q: Can I make changes to my order after it has been submitted?

A: Our goal is to pack and ship your order as quickly as possible, therefore, we may not be able to allow changes to your order once submitted. If you have any questions, please call 1-847-415-2160.

My Account

Q: I've forgotten my password or user name, how do I get a new one?

A: Click “Login” and click "Forgotten Password", we'll email it to you.

Q: How do I receive or unsubscribe from email updates?

A: Subscribe to sassimall.com email updates and be the first to know about promotions and new products. In addition, you can choose to get special events, education, tips & techniques in the same email. To subscribe you must be registered with sassimall.com. To register:

Click Login (also located at the top of every page).
Enter the required information for registration.
Use the check box to sign up for email updates.
Click Submit.

Unsubscribe from sassimall.com Email Updates
If you wish to be removed from the sassimall.com email updates list, click the link to unsubscribe on the next email update you receive from us.
Or, if you are registered with sassimall.com you can change your preferences in your My Account. Sign in, then uncheck the box next to email updates and click Submit.

Q: How does sassimall.com use my personal information?

A: At sassimall.com, we respect our customers and understand that you are concerned about privacy. We've instituted policies intended to ensure that your personal information is handled safely and responsibly. Read our Privacy Policy for details.

Returns & Warranty

We accept returns up to 30 days after the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some items, such as gift cards and discounted items are not eligible for a refund.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Q: How do I return an item?

A: Merchandise cannot be returned without prior authorization. Returns without authorization will be subject to refusal and refund freight collect. Defective merchandise will be repaired or replaced. No refunds will be made. Returns must be sent freight pre-paid. A restocking fee of 25% of amount of invoice will be applied on authorized refunds.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.sassimall@gmail.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.sassimall@gmail.com and send your item to: 1380 Abbott Ct, Buffalo Grove, IL 60089.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Q: What do we do about concealed damage and/or missing parts?

A: We try to package each shipment carefully based on many years of experience and trucking industry recommendations, concealed damage and missing items are a rarity at Sassimall. Nevertheless, damages may occur and on rare occasions items are omitted from the shipment or the wrong item is shipped in error. Our Customer Service department will determine the best way to solve the problem as quickly as possible to meet your time-critical needs. If you can, e-mail us digital photos of the damaged part(s) or units as well. We will replace your item as soon as we receive a Verification-Damaged report from the carrier.

Q: What do I do about a missing item in my order?

A: Check the packing slip that was included with your shipment. In order to fill and pack your order quickly and efficiently we may have split your order into multiple packages. You might not receive all your packages at the same time so please wait one additional day before calling concerning shortages. If it is our fault, rest assured that we will fix it and do whatever it takes to make you happy. You have options either to have item ship to you right away or to request a refund or to credit to your account for next purchase. Claims for missing item must be reported to our Customer Service Department within 5 days from receipt of order.

Q: What do I do about an item which I did not order?

A: Check your packing slip that was included with your shipment. Make note of item name and quantity of item that you didn’t order. We’ll ask you to indicate the number of items you’re returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you would like a refund or a replacement sent to you.

Q: Do you charge extra for shipping and handling of oversize or overweight items?

A: Due to size and/or weight, salon furniture, pedicure spa and facial equipment will require additional shipping & handling fees in addition to the normal shipping charges. The exceptional odd, overweight, and/or oversized items can only be hipped by common carrier (truck/air freight). Please allow 5-8 days for delivery to 48 states. Sassimall’s shipping charges will only cover charges that a freight trucking company moves your item from our facilities to the end gate of truck and in front of your salon. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the salon. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.